We are committed to providing a transparent and secure payment and refund process for all ferry booking and rental services. Please read this policy carefully before making a booking on https://cruisesvoyage.in/.

1. Payment Policy

All payments made on this website are processed through secure and trusted third-party payment gateway providers. By completing a transaction on our website, you agree to the following:

• Full or partial payment may be required at the time of booking, depending on the service and operator policy.
• Accepted payment methods may include debit cards, credit cards, net banking, UPI, or other digital payment options as available.
• Prices displayed on the website are subject to availability and may change without prior notice until the booking is confirmed.
• Once payment is successfully processed, a booking confirmation will be shared via email or other communication channels.

Website does not store your card or banking details on its servers.

2. Cancellation Policy

Cancellation policies vary depending on the ferry operator, route, and service type. Users are advised to review the specific cancellation terms displayed at the time of booking.

• Some bookings may be non-refundable or partially refundable.
• Cancellation charges, if applicable, will be deducted as per operator terms.
• Requests for cancellation must be initiated within the timelines specified by the service provider.

3. Refund Policy

Refunds, where applicable, will be processed as per the terms and conditions of the respective ferry operator.

• Approved refunds will be initiated to the original mode of payment only.
• Processing time for refunds typically ranges between 7–14 working days, depending on the payment gateway and banking partner.
• Website shall not be responsible for delays caused by banks or payment service providers.

4. Service Disruptions and Cancellations by Operator

In case of cancellations, delays, or service disruptions initiated by the ferry operator due to operational, weather-related, or force majeure reasons, refunds or rescheduling will be handled in accordance with the operator’s policy.

5. No-Show Policy

Failure to report for the journey or rental service within the stipulated time may be treated as a no-show, and no refund may be applicable unless explicitly stated by the service provider.

6. Dispute Resolution

If you face any issues related to payments or refunds, please contact our support team with your booking reference number. We will assist you in coordinating with the concerned service provider to resolve the matter.

7. Policy Updates

This platform reserves the right to modify this Payment & Refund Policy at any time. Any changes will be updated on this page with a revised date. Continued use of the website constitutes acceptance of the updated policy.

8. Contact Us

For payment or refund-related queries, please contact:

CruisesVoyage
Website: https://cruisesvoyage.in/
Email: support@cruisesvoyage.in